FAQs
Frequently Asked Questions
RETURNS & EXCHANGES
UNITED STATES
INTERNATIONAL
Common Return Questions
SHIPPING & HANDLING
Domestic Shipping
International Shipping
Tracking Info
Sizing Help
Product Sizing
How do I figure out my size?
Checking Out
Payment Methods
Payments
Chivery Loyalty Points
Payment Methods
Problem at Checkout
Coupon Codes
Customs Fees
Currency Rates
Refunds
My Chivery
Report an item issue
Order Changes (address, items, etc)
Order & Shipping Confirmation emails
theCHIVE Box Subscription
The Basics
- What is theCHIVE Box?
- When will my box be shipped out?
- How do I modify, cancel, or reactivate my subscription?
- Access to Members Only Collection
- How do I get my free VIP shipping and 20% off Chivery orders?
- I am not seeing my 20% VIP discount! Help!
Shipping
Billing
Replacements, Exchanges and Returns
theCHIVE Membership
Membership Basics
- What are the BFM coin perks?
- How do I get my Free BFM Coin?
- What is the difference between theChive Box subscription and theChive membership?
- How can I get my fix of theCHIVE?
- What do I get with theChive Membership?
- I use an ad blocker. Why do you ask me to turn off my ad blocker or pay for a subcription?
Membership Details
- How much does theCHIVE Membership cost?
- Will my subscription auto-renew?
- How do I change my payment method?
- I've already purchased a membership. How do I login?
- Why am I still seeing ads after I've paid for theCHIVE Membership?
- How do I cancel theCHIVE Membership?
Products & Availability
Home Goods
Product Availability
New Product Suggestions
Other
Questions about our organization and community