The Chivery

Common Questions

• Where is my order?
• US Return & Exchange Steps
• International Return & Exchange Steps

INTERNATIONAL

• What can be returned or exchanged?
• Will I get charged for return shipping?
• How do I make an exchange?
• Can I combine returns from different orders?

Other FAQs

• I would like to submit an idea!
• Can I change my shipping address once my order is placed?
• Can I combine multiple orders?
• When will I be refunded?
• What do I do if my order is lost?

CHIVE Box Subscription

The Basics

• What is theCHIVE Box?
• When will my box be shipped out?
• How do I modify, cancel, or reactivate my subscription?
• Access to Members Only Collection
• How do I get my free VIP shipping and 20% off Chivery orders?
• I am not seeing my 20% VIP discount! Help!

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Shipping

• My tracking shows the box was delivered but I never received it. What should I do?
• Do you allow international orders for theCHIVE Box?

Billing

• Can I use discount codes with my Chive Box order?
• Will I be charged taxes or custom fees when signing up for theCHIVE Box?
• My credit card was charged this month but I didn't get my box. What is going on?
• After I sign up, when and how often am I charged?
• How do I update my payment information?

Replacements, Exchanges and Returns

• Can I return my CHIVE Box for a refund?
• I have a missing, damaged, or defective item
• What if I need a size exchange?

theCHIVE Membership

Membership Basics

• What are the BFM coin perks?
• How do I get my Free BFM Coin?
• What is the difference between theChive Box subscription and theChive membership?
• How can I get my fix of theCHIVE?
• What do I get with theChive Membership?
• I use an ad blocker. Why do you ask me to turn off my ad blocker or pay for a subcription?

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Membership Details

• How much does theCHIVE Membership cost?
• Will my subscription auto-renew?
• How do I change my payment method?
• I've already purchased a membership. How do I login?
• Why am I still seeing ads after I've paid for theCHIVE Membership?
• How do I cancel theCHIVE Membership?

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RETURNS & EXCHANGES

UNITED STATES

• How do I make a return?
• What can be returned or exchanged?
• Can I combine returns from different orders?

Common Return Questions

• What items are Non-Returnable?
• What is an Instant Store Credit and how to do I use it?
• What if I don't use my Instant Store Credit?
• What if I need to return an item purchase with my Instant Store Credit?

SHIPPING & HANDLING

Domestic Shipping

• Domestic Shipping Services
• Shipping to Alaska & Hawaii
• Shipping to P.O. Boxes
• Shipping to an APO/FPO (Military) address

International Shipping

• International Shipping Services
• I'm Not Showing Rates For My Destination Country
• Customs Fees, Duties, & Taxes

Tracking Info

• International Tracking
• Tracking Shows My Order Was Undeliverable/Returned

Sizing Help

Product Sizing

• Visual Size Guide
• Standard Tee Shirt Sizing Charts
• Buy Me Brunch Tees
• Adult Onesies
• Men's BN3TH Boxers

How do I figure out my size?

• Men's Sizing
• Women's Sizing

Checking Out

Payment Methods

• Debit/Credit Card
• PayPal
• Currency Conversion

Payments

Chivery Loyalty Points

• F.A.Q.

Payment Methods

• Debit/Credit Card
• PayPal

Problem at Checkout

• Getting an error code
• Charge but no order confirmation

Coupon Codes

• Why does my shipping discount not work?
• Why will my discount not work?
• How do I enter a coupon code?
• Can I use more than one code?
• I forgot to apply my coupon code

Customs Fees

• Why did I get charged fees for my international shipment?

Currency Rates

• Currency Conversion

Refunds

• How does my refund get applied?

My Chivery

Report an item issue

• Items Not Available
• Item on packing slip, but not in package
• Item not included on packing slip
• What is this item? I didn't order this!
• Item is Incorrect
• My item arrived damaged or defective

Order Changes (address, items, etc)

• I just placed an order but need to change my size. How do I do that?
• How do I cancel my order?

Order & Shipping Confirmation emails

• Locating Chivery emails

Products & Availability

Home Goods

• Jack Mason
• Parvez Taj Art
• Madison Gregory Prints

Product Availability

• Something I want is out of stock
• I don't see the product I want anywhere on the site