My Chivery

Where is it?

• ★ Using the "Track My Order" tool
• Backordered Items
• Pre-order Item Delivery Times
• What does the "Unfulfilled" status mean?
• Tracking shows delivered, but I don't have it

Report an item issue

• Items Not Available
• Item on packing slip, but not in package
• Item not included on packing slip
• What is this item? I didn't order this!
• Item is Incorrect
• Arrived damaged or defective

Order Changes (address, items, etc)

• I just placed an order but need to change my size. How do I do that?
• How do I cancel my order?
• Can I split ship an order?
• Can I combine multiple orders?
• How long do I have to make a change?

Order & Shipping Confirmation emails

• Locating Chivery emails

Sizing Help

Chive Cut & Sew Tees

• Make & Care
• Cut & Sew Sizing Charts
• How to Determine Your Size
• How We Make Our Cut & Sew Tees (video)

Non Chive-Branded tees

• Adult Bodysuit
• Buy Me Brunch
• Headline Shirts
• Ames Bros.
• PalmerCash

Chiver Service Member Tees

• Make & Care Info

Chiver & Chivette Undies

• Cheeky Bottom Panties
• Men's MyPakage Boxer Briefs

Shipping and Delivery Info

Domestic Shipping

• Domestic Shipping Services
• Shipping to Alaska & Hawaii
• Free Domestic Shipping over $75
• Shipping to P.O. Boxes (Do not use UPS)
• Shipping to an APO/FPO (Military) address

International Shipping

• Why is there no tracking number?
• International Shipping Services
• I'm Not Showing Rates For My Destination Country
• Customs Fees, Duties, & Taxes

Tracking Info

• Tracking Link Not Working
• International Tracking
• Tracking Shows My Order Was Undeliverable/Returned
• I Think My Order is Lost

Checking Out

Payment Methods

• Debit/Credit Card
• PayPal
• Store Credit/Gift Card
• Currency Conversion

Did my order go through?

• I keep getting re-routed to checkout
• I have my order number, no confirmation email

Items in my cart are now unavailable

• Items in my cart are now unavailable

Can I order over the phone?

• Sorry, no phone orders

Returns & Exchanges

How to:

• Exchange something
• Return something

Payments

Chivery Loyalty Points

• F.A.Q.

Payment Methods

• Debit/Credit Card
• PayPal
• Store Credit/Gift Card

Problem at Checkout

• Getting an error code
• Charge but no order confirmation

Coupon Codes

• How do I enter a coupon code?
• Can I use more than one code?
• I forgot to apply my coupon code

Sale Pricing

• I ordered something that's now on sale

Customs Fees

• Why did I get charged fees for my international shipment?

Currency Rates

• Currency Conversion

Refunds

• How does my refund get applied?

William Murray Golf

William Murray Order Questions

• I would like to contact someone at William Murray Golf, where do I go?
• I have a question about my order, where do I go?

William Murray Product Help

• What size should I order?
• What types of materials do you use in your products and how do I care for them?

William Murray Golf Retail Info

• I would like to sell William Murray in my own store, can I purchase wholesale?
• Will you ever sell William Murray on your own site?
• Where can I purchase William Murray products?

About William Murray Golf

• Why do I see plaid details on all the apparel?
• Who are the Murray Brothers?
• Who is William Murray?

theCHIVE Box

The Basics

• Will I get Chive Points for my subscription box purchase?
• I placed an order for theCHIVE Box but I don't see my order in my account. What can I do?
• What is in theCHIVE Box?
• When will my box be shipped out?
• How do I modify, cancel, or reactivate my subscription?

Shipping

• My tracking shows the box was delivered but I never received it. What should I do?
• Do you allow international orders for theCHIVE Box?

Billing

• Will I be charged taxes or custom fees when signing up for theCHIVE Box?
• My credit card was charged this month but I didn't get my box. What is going on?
• After I sign up, when and how often am I charged?
• How do I update my payment information?

Replacements, Exchanges and Returns

• Can I return my box for a refund if I don't like the contents?
• What if I got the wrong sized item or need to exchange for a different size?
• What do I do if my box is missing an item or is damaged?

CHIVE TV

Roku Setup Help

• I don't hear audio after connecting my Roku player.
• I am seeing error code 011 or 003 during setup.
• I "can't connect" to my wireless network.
• I'm stuck on the Language selection/Remote dialogue screen.
• I don't see any picture on my TV.

Common Roku Questions

• What video and audio connectors are on current Roku player models?
• How does the Roku player connect to my TV?
• Do I need a Roku player for each TV in my bar?
• Are there any charges or monthly fees?
• What do I need to set up my Roku?
• Will Roku work with my TV?

Products & Availability

Home Goods

• Star Wars Wallets
• Jack Mason
• Parvez Taj Art
• Madison Gregory Prints
• Mugs, Pillows, Art Canvas, Phone Cases, Shower Curtains

Product Availability

• Something I want is out of stock
• I don't see the product I want anywhere on the site

New Product Suggestions

• I have an idea!
• I'm a vendor!

Other

Chivery logins

• Logging into The Chivery

Vendor Outreach

• I have an idea for The Chivery

Working for The Chivery

• Are there positions open in The Chivery?