My Chivery
Where is it?
Report an item issue
Order Changes (address, items, etc)
Order & Shipping Confirmation emails
Sizing Help
Product Sizing
How do I figure out my size?
Shipping and Delivery Info
Domestic Shipping
International Shipping
Tracking Info
Checking Out
Payment Methods
Did my order go through?
Items in my cart are now unavailable
Can I order over the phone?
Returns & Exchanges
Product Returns
Exchanges
Common Return Questions
- I returned my item, can I get my loyalty discount back?
- What is our Return Policy?
- Is it easy to return items?
- How do I return an International order?
- How do Gift Returns and Exchanges work?
- What items are Non-Returnable?
Payments
Chivery Loyalty Points
Payment Methods
Problem at Checkout
Coupon Codes
Sale Pricing
Customs Fees
Currency Rates
Refunds
theCHIVE Box Subscription
The Basics
- What is theCHIVE Box?
- When will my box be shipped out?
- How do I modify, cancel, or reactivate my subscription?
- Access to Members Only Collection
- How do I get my free VIP shipping and 20% off Chivery orders?
- I am not seeing my 20% VIP discount! Help!
Shipping
Billing
Replacements, Exchanges and Returns
theCHIVE Membership
Membership Basics
- What are the BFM coin perks?
- How do I get my Free BFM Coin?
- What is the difference between theChive Box subscription and theChive membership?
- How can I get my fix of theCHIVE?
- What do I get with theChive Membership?
- I use an ad blocker. Why do you ask me to turn off my ad blocker or pay for a subcription?
Membership Details
- How much does theCHIVE Membership cost?
- Will my subscription auto-renew?
- How do I change my payment method?
- How do I change my email address?
- I've already purchased a membership. How do I login?
- Why am I still seeing ads after I've paid for theCHIVE Membership?
Products & Availability
Home Goods
Product Availability
New Product Suggestions
Other
Questions about our organization and community