Where is it?
Report an item issue
Order Changes (address, items, etc)
Order & Shipping Confirmation emails
How do I figure out my size?
Shipping and Delivery Info
Did my order go through?
Items in my cart are now unavailable
Can I order over the phone?
Returns & Exchanges
Common Return Questions
- I returned my item, can I get my loyalty discount back?
- What is our Return Policy?
- Is it easy to return items?
- How do I return an International order?
- How do Gift Returns and Exchanges work?
- What items are Non-Returnable?
Chivery Loyalty Points
Problem at Checkout
theCHIVE Box Subscription
- What is theCHIVE Box?
- When will my box be shipped out?
- How do I modify, cancel, or reactivate my subscription?
- Access to Members Only Collection
- How do I get my free VIP shipping and 20% off Chivery orders?
- I am not seeing my 20% VIP discount! Help!
Replacements, Exchanges and Returns
- What are the BFM coin perks?
- How do I get my Free BFM Coin?
- What is the difference between theChive Box subscription and theChive membership?
- How can I get my fix of theCHIVE?
- What do I get with theChive Membership?
- I use an ad blocker. Why do you ask me to turn off my ad blocker or pay for a subcription?
- How much does theCHIVE Membership cost?
- Will my subscription auto-renew?
- How do I change my payment method?
- How do I change my email address?
- I've already purchased a membership. How do I login?
- Why am I still seeing ads after I've paid for theCHIVE Membership?
Products & Availability
New Product Suggestions
Questions about our organization and community