The 20% VIP discount does not work on The Chivery app. You must check out using a computer or using the mobile website for the discount to apply.
Also, the 20% off discount only applies to non-sale items. Make sure the items in your cart are not already discounted!
If you are still not seeing your discount applied and you are signed up for our Chive Box subscription and using your computer or a mobile web browser, reach out to our Customer Care department. We will be glad to help you.