Want to exchange your item for something else? The process couldn't be easier.
To start your product exchange go to RETURNS.THECHIVERY.COM and enter your order email.
We will then email you instructions on how to select your eligible return items and get a pre-paid shipping label to send those items back to us. Once you have selected the items you would like to return for exchange we will issue you an Instant Credit to use right away on TheChivery.com to purchase what you want!
Remember to pack those return items up securely, put on the label, and take your package to your local USPS pick up spot. If we don't receive your return we will have to charge you for unreturned items and no one wants that.
Once your items are delivered and inspected by our returns gurus, any unused portion of your Instant Credit will be refunded back to your original payment method. Pretty easy, right?
Just keep in mind some items are NOT eligible to exchange unless damaged or defective on arrival. These include items marked FINAL SALE, clothing that touches your “P” parts (boardshorts, underwear, etc.), Parvez Taj art, Madison Gregory art, Gnarlywood Skateboards, and Victory Tailgate items. Make sure you read the product page to avoid surprises ok? We hate saying no but the rules are the rules.
Please note: We cannot guarantee refunds on items sent to incorrect return addresses and/or without a return authorization.