When an order cannot be processed (usually because your billing address or CVV code was entered incorrectly), your bank may issue a temporary hold on the funds. This is because the banks is expecting The Chivery to process the order at some point. However, our system can't verify the billing information, so it will not recover the funds to create the order. You can expect that transaction to fall off your account within a few business days. Please note that your bank's policies will determine how long it takes for this pending transaction to fall off of your account.
To reiterate, if no order number was provided at checkout, your card could not be processed and you are most likely seeing a pending authorization that will not be deducted from your account.
If you do see that the transaction settles with your bank as a charge, please let us know. We will need to verify this with a screenshot of your statement, where we can see the last 4 digits of the card charged, the name on the account, and the transaction details ("Chivery," and amount charged showing settled). You can cross off any other private information, at your discretion. We just need to verify that The Chivery charge went through to your bank.
Contact us if you need further assistance!