My tracking shows the box was delivered but I never received it. What should I do?

If your tracking number shows that your package has been delivered, but you don't see it on your doorstep or in your mailbox, give it about a day. We've found that sometimes the mail carrier will mark it as delivered, but hasn't come just yet. Don't ask us why...

If you live in an apartment complex or a community that has a management office, the carrier may have opted to leave it with the on-location management office to ensure your package isn't stolen, or if it's too big for your mailbox. 

If it's been a few days and you still don't have it in hand, reach out to our Customer Care Team for help and we will our best to see what is going on!