If your tracking number shows that your package has been delivered, but you don't see it on your doorstep or in your mailbox, give it about a day. We've found that sometimes the mail carrier will mark it as delivered, but hasn't come just yet. Don't ask us why...
If you live in an apartment complex or a community that has a management office, the carrier may have opted to leave it with the on-location management office to ensure your package isn't stolen, or if it's too big for your mailbox.
If it's been a few days and you still don't have it in hand, reach out to our Customer Care Team for help and we will our best to see what is going on!
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