On occasion, packages can indicate delivery up to 2 days prior to its actual arrival. Because of this, we ask that you please allow an additional 2 business days for final delivery.
Lost packages must be reported within 45 days of your order's ship date. If we are notified of a lost package after this timeframe, we will be unable to process your request.
If you are reporting a lost package, please ensure the following steps are taken prior to contacting customer service.
- Check the immediate area around your mailbox or front desk. Check with your neighbors or anyone that may have signed for or picked up the package. Please also track your package online to see if there are any special instructions or updates listed.
- APO/FPO customers - Check your Military Base mailroom.
- International customers - Check with your local post office or customs office, as they may be holding the order for payment of customs fees.
If you are still unable to locate your package, then please contact The Chivery Customer Support! Our team will be happy to assist you!